THE INFORMATION WE COLLECT
In the course of assisting you Mind Works collects personal information. We collect basic information such as your name, address, telephone number, date of birth and whether you are a Carer or a Consumer and other details as directed and required by our funding body (Department of Health & Human Services). Every effort will be made by Mind Works to ensure your personal information is accurate, complete and up-to-date.
HOW WE USE YOUR INFORMATION
The information we collect from you is collected for statistical purposes to provide information to the Department of Health & Human Services for the monitoring and assessment of performance of the services offered. All information is confidential and names and addresses etc. are not supplied as part of the reporting processes. We may use your information with your consent to conduct research or improve our service delivery or for the Mind Works to recognize service gaps. However, we will use non-identifying information supplied by you in such cases.
WHO WILL USE THE INFORMATION
Your personal information will not be disclosed without your consent unless required by law or a legal authority. Only authorised employees of Mind Works will have access to your personal information once consent has been granted from you. Mind Works will not sell or trade your personal information.
YOUR INFORMATION IS SECURE
We will use processes to ensure your personal information is kept secure and confidential. All computer records will be pass-worded and be accessible by authorized persons only. All hard copy documentation will be secured in a locked cabinet.
YOU HAVE ACCESS TO YOUR INFORMATION
You can access the personal information we hold about you and can request corrections at any time. You can request access to your information by visiting or writing to us at the Mind Works, 284 Latrobe Tce, Newtown, 3220. Proof of identity will be required before any information will be altered.
WHAT TO DO IF YOU THINK WE’VE MADE AN ERROR